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Ballet Fitness Surrey T&Cs - We are working to ensure a safe and happy environment for our clients.

 

 

Procedures:

 

Once a block of classes is booked we automatically reserve you a place in the class to continue onto the next block, unless you confirm in writing you no longer wish to attend class. This allows clients the opportunity to continue their fitness programme without interruption. Please confirm via email (info@balletfitnesssurrey) before the end of your block if you no longer wish to continue onto the next block. Due to the limited number of places all fees are non-refundable. All fees are non-transferrable and non-refundable.

 

Should notice not be given and re-enrolment is requested at a later date, re-enrolment will be at the discretion of the Director. Fees must be paid in advance of the commencement of a block, or on the first day of your block for cash payments. Non-payment of fees will result in a client being withdrawn from his/her class. Please note that fees will not be refunded or deducted if absent from classes, this includes illness, holidays or any other activities.

 

Fees paid later than the first class of your block will result in a 10% late payment charge for the subsequent administration involved.

 

 

Missed Classes:

 

Please note that as we currently only have one group class running per week, we are at this stage unable to offer catch-up classes for classes missed. Your space is reserved in that particular class for the duration of your block booking and missed classes unfortunately cannot be made up at another time.

 

Private Classes:

 

Private classes are booked at pre-agreed times and are taken in the clients home, or at Elena’s home for long-standing clients. 24 hours cancellation policy applies to all private classes. Any class cancellation made less than 24 hours before the class start time will be chargeable at the full rate.

 

Class Cancellations:

 

On the very rare occasion it may be necessary to cancel a class, there will be a chance to make up the class at a later date pre-organised with the venue and teacher. This may be over a half term, or added to the end of a block or the start of the next (should the class cancellation fall on the last class of the block.) All clients concerned will be emailed and called as soon as the necessity for the class cancelation may arise.

 

Please note there may be additions or revisions to our T&Cs. By paying the fee for your class or block booking you are agreeing to abide by our terms and conditions and policies.

 

 

Many Thanks - Ballet Fitness Surrey

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